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Cleaning services in Berlin

Data security

Our handling of your data and your rights - information according to Art. 13, 14 and 21 of the EU General Data Protection Regulation (GDPR).

With the following information we would like to give you an overview of the processing of your personal data by us and your resulting rights. Which data is processed in detail and how it is used depends largely on the services requested or agreed. Therefore, not all statements contained here may apply to you. In addition, this data protection information can be updated from time to time. You can find the current version at any time on our website at: http://salim-service.de/datensicherheit/

Who is responsible for data processing and who can I contact?

The responsible person are: Alimamy Kanu & Abdul Salim Frankfurter Alle 188 10365 Berlin You can reach our company data protection officer at the customer service department: info@salim-service.de. Purposes of data processing and legal basis We process personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG):

Cookies

The salim-service.de website uses cookies. These are small text files that are sent by the web server and saved by the browser computer software. When the browser reconnects to the site, the site recognizes the type of device the user is connecting to. The information collected relates to the IP address, the type of browser used, the language, the type of operating system, the Internet service provider, time and date information, the location and the information, demographic data sent to the website via the contact form will. The data collected is used to monitor and check how users use our websites, to improve the functioning of the website and to enable more efficient and problem-free navigation. We monitor user information using the Google Analytics tool, which records user behavior on the website. Cookies identify the user, which means that the content of the website they are using can be adapted to their needs. By remembering his preferences, he makes it possible to customize the content that is addressed to him. We use cookies to ensure the highest level of comfort in our service. salim-service.de uses two types of cookies: necessary for the use of the store (e.g. login information, use of language, prevention of attacks and others for order processing, such as cookies from the payment service provider during the payment process) and additional ones that help us to understand who visits us and historical data to analyze and improve the services we offer. The additional cookies are only stored if the user accepts this, either by clicking the box in the privacy policy with the "additional cookies" or by continuing to use the page after having seen the cookie entry (by scrolling or clicking) on the interactive elements of the page). To reject the additional cookies, the user must use the "Settings" button on the cookie banner to go to the "Privacy Policy" page. If he deactivates the checkbox "Additional cookies from Google Analytics", it is assumed that he does not agree and they will not be used. Users can always access the privacy policy to change their choices for additional cookies. However, if they have already been determined (by the previous competition), they must be deleted manually from the user's browser. • The name of the necessary cookie begins with "Prestashop-" and ends with a unique ID that is saved for 20 days. • _gat_UA-126173817-1 - expires after 1 minute (used to throttle the request rate). • _ga - used to differentiate users (expires in 2 years). • _gid - used to distinguish users (expires in 24 hours). The user can deactivate or restore the possibility of collecting cookies at any time by changing the settings in the web browser. Additional personal data such as an email address are only recorded in places where the user has expressly consented by filling out the form. The above data is retained and used only for the needs that are required to perform a particular function. The level of protection against cookies is set in every browser until cookies are completely blocked. This increases security and data protection, but can also prevent some functions, such as logging in. To fulfill contractual obligations (Art. 6 Para. 1 b GDPR) The data processing is carried out to provide the services associated with the ordering process, such as manufacturer's guarantee, return of goods, complaint. Due to legal requirements (Art. 6 Para. 1 Letter c GDPR) We are subject to various legal obligations that result in data processing. These include e.g. For example: tax laws and statutory bookkeeping as well as the fulfillment of tax control and reporting obligations. In addition, the disclosure of personal data may be necessary as part of official / judicial measures for the purpose of gathering evidence, prosecuting or enforcing civil law claims. As part of the balancing of interests (Art. 6 para. 1 f GDPR) If necessary, we process your data beyond the actual fulfillment of the contract to protect the legitimate interests of us or third parties. Examples of such cases are: • Assertion of legal claims and defense in legal disputes • Processing in the CRM system

Who gets my data?

The data is processed within our company, i.e. used by employees for contact with you and contractual cooperation (including the fulfillment of pre-contractual measures). As part of order processing, your data may be passed on to suppliers who work for us as processors: support or maintenance of EDP or IT applications and accounting. All service providers are contractually bound and in particular obliged to treat your data confidentially. Other third parties Data will only be passed on to recipients outside of our company if the applicable data protection regulations are observed. Recipients of personal data can e.g. B. be: Public bodies and institutions (e.g. financial or law enforcement authorities) if there is a legal or official obligation, credit and financial service providers (processing payment transactions). Is data transferred to a third country or to an international organization? The data will not be passed on to third parties who aim to make a profit on your data by selling the data.

Wie lange werden meine Daten gespeichert?

We process and store your personal data for as long as is necessary to fulfill our contractual and legal obligations. If the data is no longer required for the fulfillment of contractual or legal obligations, it will be deleted regularly. Exceptions arise, insofar as statutory retention requirements, e.g. B. Commercial Code (HGB) and Tax Code (AO) are required. The deadlines for storage and documentation specified there are generally six to ten years, for the preservation of evidence within the framework of the statutory statute of limitations. According to §§ 195 ff of the German Civil Code (BGB), these limitation periods can be up to 30 years, whereby the regular limitation period is 3 years. Possibly. Additional statistical data obtained from cookies is required for historical analysis, in order to better adapt the store to our recipients and to generate reports (for details see the section "Cookies"). What data protection rights do I have? You have the right to information under Article 15 GDPR, the right to rectification according to Article 16 GDPR, the right to deletion according to Article 17 GDPR, the right to restriction of processing according to Article 18 GDPR, the right to object from Article 21 GDPR and that Right to data portability from Article 20 GDPR. Restrictions may apply to the right to information and the right to erasure according to sections 34 and 35 BDSG. In addition, you have the right to lodge a complaint with a competent data protection supervisory authority (Article 77 GDPR in conjunction with Section 19 BDSG). The supervisory authority responsible for us is: Berlin representative for data protection and freedom of information.  

Is there an obligation to provide data?

As part of the contractual relationship, you must provide the personal data that is necessary for the establishment, implementation and termination of the contractual relationship and for the fulfillment of the associated contractual obligations or which we are legally obliged to collect. Without this data, we will generally not be able to conclude or execute the contract with you. Information about your right to object according to Article 21 of the General Data Protection Regulation (GDPR) You have the right to object to the processing of your personal data at any time, for reasons that arise from your particular situation, which is based on Article 6 (1) (f) GDPR (data processing based on a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4 No. 4 GDPR. If you file an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Deletion of personal data

Jeder Kunde kann jederzeit die Daten in meinem Geschäft abrufen. Dies ist der Kontobereich meines Kunden (nach dem Einloggen), in einem "Information" -Abschnitt unter dem Link "meine persönlichen Daten". Der Benutzer kann alle Informationen über ihn herunterladen. Wenn Sie die Entfernung Ihrer persönlichen Daten beantragen möchten, wenden Sie sich bitte an unsere Kundendienstabteilung unter info@salim-service.de von der in unserem Shop registrierten E-Mail-Adresse.

Server-Logfiles

You can visit our website without providing any personal information. Every time you access our website, usage data is transmitted through your internet browser and saved in log data (server log files). These stored data include e.g. the name of the page accessed, date and time of the call, the amount of data transferred and the requesting provider. This data is used only to guarantee the trouble-free operation of our website and to improve our offer. It is not possible to assign this data to a specific person.

Collection and processing when using the contact form

Bei der Nutzung des Kontaktformulars erheben wir Ihre personenbezogenen Daten (Name, E-Mail-Adresse, Nachrichtentext) nur in dem von Ihnen zur Verfügung gestellten Umfang. Die Datenverarbeitung dient dem Zweck der Kontaktaufnahme. Mit Absenden Ihrer Nachricht willigen Sie in die Verarbeitung der übermittelten Daten ein. Die Verarbeitung erfolgt auf Grundlage des Art. 6 (1) lit. a DSGVO mit Ihrer Einwilligung. Sie können Ihre Einwilligung jederzeit durch Mitteilung an uns widerrufen, ohne dass die Rechtmäßigkeit der aufgrund der Einwilligung bis zum Widerruf erfolgten Verarbeitung berührt wird. Ihre E-Mail-Adresse nutzen wir nur zur Bearbeitung Ihrer Anfrage. Ihre Daten werden anschließend gelöscht, sofern Sie der weitergehenden Verarbeitung und Nutzung nicht zugestimmt haben.

Customer account

When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out based on your consent until you revoke it. Your customer account will then be deleted.

Using PayPal

All PayPal transactions are subject to the PayPal privacy policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=de_DE

Use of YouTube

We use the function to embed YouTube videos from YouTube LLC on our website. (901 Cherry Ave., San Bruno, CA 94066, USA; "YouTube"). YouTube is a company affiliated with Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). The function displays videos stored on YouTube in an iFrame on the website. The option "Extended data protection mode" is activated. As a result, YouTube does not store any information about visitors to the website. Only when you watch a video will information about it be transmitted to YouTube and stored there. You can find more information on the collection and use of data by YouTube and Google about your rights in this regard and options for protecting your privacy in YouTube's data protection information (https://www.youtube.com/t/privacy).

Right to lodge a complaint with the supervisory authority

According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.